To our fellow Movie Fans,
We hope you and your loved ones have been safe and healthy over the past few months. While we’ve missed going to the movies, many theaters have been hard at work with government and public health officials figuring out the safety measures needed to reopen their venues responsibly and at the appropriate time. Focus and attention are on the health and well-being of moviegoers and the cinema employees who work in front of and behind the scenes.
At Fandango, it’s our mission to help you go back to the movies with confidence and peace of mind. We’re excited to report that some theaters are starting to reopen their doors, with more planning to do so in the coming weeks. As they do, we plan to provide the best, most up-to-date resources and information available to help you with your moviegoing decisions and plans.
Here’s just some of what we are doing to help you enjoy a comfortable return to the movies, when the time is right:
- Open Theaters Near You: As movie theaters reopen, we’ll send you communications and post information on our site and apps about which cinemas are open in your area.
- Theater Health and Safety Protocols: We’ll connect you to information that theaters have shared with us about what they plan to do to help keep you safe, while you’re at the movies -- including social distance seating plans, enhanced cleaning measures, facial covering policies, special concession services and more. Each theater may have different policies, so it’s important to know what to expect before you go. Click here to find safety procedures announced by your theater.
- What’s Playing: When new movies, event screenings and showtimes are announced, we’ll help to make sure you’re first to know. You can also sign up for movie specific FanAlert email notifications, so you’ll know when tickets go on sale at a theater near you. Click here to see what’s playing.
- Extending VIP+ Rewards: We want the rewards you have earned to be available when you need them. For our VIP+ customers who have received $5 VIP+ rewards that expired on or after March 1, 2020, in many cases we have extended your expiration date. Please keep an eye out for your emails or log into your VIP account for updated new expiration dates. Click here to learn more about VIP+ rewards.
- Refunds and Exchanges: We understand that plans can change, especially in today’s landscape. We are happy to offer you the ability to refund and exchange your tickets up to the posted showtime. Also, Fandango customers now have the added convenience of self-processing refunds as a guest user – no account required. Click here for more details.
We all can’t wait to go back to the movies! As you consider returning safely to your favorite movie theaters, we hope you think of Fandango. We’ll be doing our best to provide you with helpful information and resources so you can make decisions that are right for you and your loved ones.
We look forward to seeing you at the movies!