FanShop Policy

FANDANGO FANSHOP POLICY

This Fandango FanShop Policy (this "FanShop Policy") was last updated on: August 7, 2018. When we say "our", "us", "we" or "Fandango" in this FanShop Policy, we mean Fandango Media, LLC or its subsidiaries, provided that all Merchandise sales are made by Fandango Merchandising, LLC. When we say "Services" or "Site" in this FanShop Policy, we mean websites operating under the Fandango, FandangoNOW, Rotten Tomatoes, Flixster, Movieclips, Movies.com, Activaterewards.com, Fandango FanShop, MovieTickets (including but not limited to MovieTickets.com and MovieTickets.co.uk), or M-GO brands or other brands that we own, as well as those of our websites, applications, emails and other communications that link to or reference this FanShop Policy or other Fandango Terms and Policies or the other services provided through any of these means. This FanShop Policy is subject to, and shall also include, the other Fandango Terms and Policies.

NOTICE OF ARBITRATION PROVISIONS: Your purchase of merchandise or other use of our Services is subject to binding individual arbitration of any disputes which may arise, as provided in the Arbitration section below as well as in the Fandango Terms and Policies. Please read the arbitration provisions carefully and do not purchase merchandise from Fandango or otherwise use our Services if you are unwilling to arbitrate any disputes you may have with us as provided below.

Our goal at Fandango is to make your experience purchasing merchandise ("Merchandise") within the "FanShop" online store (the "FanShop Store") as easy and enjoyable as possible. This FanShop Policy is designed to provide you with much of the information you need. Please take a minute to read the following:

ELIGIBILITY; RESTRICTIONS.

In order to purchase Merchandise you must be at least eighteen years of age. Use of the FanShop Store is limited to persons who are legal residents of the United States, who have a valid Fandango account. The FanShop Store is solely for your personal, non-commercial use. Fandango reserves the right to reject, cancel or invalidate any order if, in Fandango's sole and absolute discretion, it cannot fulfill the order for any reason whatsoever or the price of Merchandise is mismarked.

MERCHANDISE.

Merchandise Descriptions. While Fandango uses reasonable efforts to include up to date information on the Site and other Services, including the FanShop Store, Fandango makes no warranties as to its accuracy, timeliness, reliability, or completeness.

Merchandise Availability; Pricing. Pricing for Merchandise are quoted and payable in U.S. Dollars. We cannot confirm the availability of any Merchandise. We additionally cannot confirm the price of any Merchandise until you place an order. We cannot guarantee any Merchandise will remain available, or that such Merchandise will be available at any particular price for any period of time.

FANDANGO PASS.

As part of the FanShop Store experience, you may be given the opportunity to purchase a Fandango Pass for a movie with your Merchandise ("Fandango Pass"). Each Fandango Pass shall be redeemable for one (1) movie ticket (the "Redeemed Ticket") to a specific motion picture (the "Eligible Movie") up to a certain dollar amount ("Maximum Redemption Amount"). You may redeem your Fandango Pass to an Eligible Movie at www.fandango.com or through Fandango's mobile application. Fandango Passes are only redeemable for Eligible Movies playing at theaters ticketing with Fandango ("Participating Theaters"). Fandango cannot guarantee that you have a Participating Theater near you or that any particular Participating Theater will show an Eligible Movie. Fandango Passes cannot be redeemed directly at any theater box office. Fandango Passes may not be redeemed until such time as tickets are on sale for the Eligible Movie at Fandango.

If the cost of the Redeemed Ticket (including Fandango's convenience fee) is more than the Maximum Redemption Amount, then you must pay the difference at the time the Redeemed Ticket is purchased. If the cost of the Redeemed Ticket (including Fandango's convenience fee) is less than the Maximum Redemption Amount, Fandango will retain, and you will not be entitled to be credited or receive back, the difference.

Fandango Pass is an obligation of Fandango Marketing, Inc. If your Fandango Pass is lost or stolen, it cannot be replaced and there will be no refunds. Fandango Pass has no cash value, is not for resale, is void if sold or exchanged, and is not valid with any other offer. Fandango Pass is valid for one-time use only. Fandango Passes do not expire.

Your use of the Redeemed Ticket is subject to Fandango Terms and Policies.

PAYMENT.

By using the FanShop Store, you are expressly agreeing that Fandango is authorized to charge you any applicable purchase fees, taxes, shipping or handling charges, service fees or any other charges in connection with your purchase of the Merchandise. The FanShop Store accepts a variety of payment methods, including most major credit cards and debit cards. The FanShop Store does not currently accept Fandango Gift Cards. All debit and credit cards must be issued in the United States of America. Fandango does not accept "Single-Use" card number security products.

EXCHANGES.

Merchandise Exchanges. We hope you love what you purchased. But in case you don’t, we’ll gladly exchange your item for any reason. You have up to 30 days from your order ship date to exchange your item.

Please note that we can only exchange items that are in their original, unopened packaging, and if an item doesn’t come packaged, it must have the original hangtag attached. Apparel must be in its original condition – unwashed and unworn. Your item can only be exchanged and replaced with the same item and, in the case of apparel, can only be exchanged for another size. If we’re not able to exchange for your selected size, or if you’re returning a defective item, you received a damaged item, or we shipped you an item you did not order and we do not have the replacement item in stock, we’ll issue you a refund for your item.

How to Exchange an Item. If you would like to exchange an item, please contact us and we'll issue a Return Authorization to get your exchange started.

Unless you’re returning a defective item, you received a damaged item, or we shipped you an item you did not order, you will be responsible for the cost of shipping an item back to us. We recommend using a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail. If you’re returning a defective item, you received a damaged item, or we shipped you an item you did not order, we will provide you with a return shipping label.

Fandango Pass and Redeemed Tickets. Fandango Passes are not eligible for refunds or exchanges. If you've already used your Fandango Pass to purchase a Redeemed Ticket, you may exchange your Redeemed Ticket for a ticket of equal or lesser value to the same Eligible Movie, subject to the Fandango Terms and Policies. A movie ticket that has been purchased using a Fandango Pass is not eligible for refund.

NO REFUNDS

Merchandise is not refundable, and there will be no refunds for items purchased in the FanShop Store, except as otherwise described in this FanShop Policy.

DELIVERY/RISK OF LOSS.

Fandango will not ship Merchandise outside of the United States. You shall pay any and all freight, shipping and any other affiliated charges or duties associated with delivery of the Merchandise. You assume any and all risk of loss upon delivery of any Merchandise by Fandango or its supplier to the common carrier. Insurance will not be provided by Fandango or its supplier on any Merchandise while in transit. Neither Fandango nor its suppliers shall assume liability in connection with the shipment, nor shall the carrier be construed to be the agent or representative of Fandango or its suppliers. Fandango, or its suppliers, may ship partial shipments of any Merchandise order at its sole and absolute discretion. Fandango is under no obligation to provide notice of any expected delay for any shipment or delivery. Any estimates of shipping or delivery dates displayed or discussed online are preliminary good-faith estimates and shall in no way be binding or create any representation or warranty by Fandango.

DISCLAIMER OF WARRANTIES.

YOU UNDERSTAND AND AGREE THAT THE FANSHOP STORE AND ALL MERCHANDISE, MERCHANDISE DESCRIPTIONS, PRICING, AND OTHER INFORMATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FANDANGO, ITS AFFILIATES, SUPPLIERS, AGENTS AND LICENSORS (COLLECTIVELY, THE "FANDANGO PARTIES") DISCLAIM ALL WARRANTIES AND CONDITIONS, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. FURTHER THE FANDANGO PARTIES MAKE NO WARRANTY AS TO THE ACCURACY OR RELIABLITY OF ANY INFORMATION OBTAINED THROUGH THE FANSHOP STORE (INCLUDING THIRD PARTY DESCRIPTIONS OR MERCHANDISE), THAT ANY DEFECTS IN THE FANSHOP STORE WILL BE CORRECTED. SOME JURSIDICTIONS DO NOT PERMIT THE DISCLAIMER OR LIMITATION OF CERTAIN WARRANTIES, SO CERTAIN OF THE ABOVE PROVISIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE ABOVE PROVISIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

MISCELLANEOUS.

Export Restrictions.

The laws of the United States of America prohibit the export of certain products, software and data to particular persons, territories and foreign states. Nothing from the FanShop Store may be exported, in any way, in violation of United States law.

PRIVACY

As set forth in our Terms of Use, your use of the Services is governed by the Fandango Privacy Policy you agree to Fandango's collection, use and sharing of your information as set forth in the Fandango Privacy Policy. As further set forth in our Terms of Use, the third-party web sites linked to or from the Service are not controlled by Fandango, and Fandango does not control their privacy policies. The personal data you choose to provide to third parties or that is collected by any third parties is not covered by the Fandango Privacy Policy, and we encourage you to review the privacy policy of any company before submitting your personal information.

ARBITRATION

We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us. Therefore, pursuant to the Fandango Terms and Policies, if you have any dispute or disagreement with us regarding (i) your use of or interaction with the Services (including the FanShop Store), (ii) any Merchandise purchases or other purchases, transactions or relationships with Fandango, or (iii) any data or information you may provide to Fandango or that Fandango may gather in connection with such use, interaction or transaction (collectively, "Fandango Transactions or Relationships"), you will not have the right to pursue a claim in court, or have a jury decide the claim and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration. By using or interacting with the Services, or engaging in any other Fandango Transactions or Relationships with us, you agree to binding arbitration as provided in the Fandango Terms and Policies.

CHANGES TO THE FANSHOP POLICY

From time to time, we may revise this FanShop Policy. You can determine when this FanShop Policy was last revised by referring to the top of this page. Any changes to this FanShop Policy will become effective upon posting of the revised FanShop Policy on the Internet, accessible through the Services. By purchasing Merchandise through the FanShop Store or otherwise continuing to use the Services following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this FanShop Policy, as it may be amended from time to time, please do not purchase Merchandise from the FanShop Store or continue using the Services. Fandango shall not be liable to you in any way for any value or benefits you may lose as a result of any changes to this FanShop Policy. In the event the FanShop Store is suspended or discontinued, or you terminate your Fandango account, you will not be able to view your Merchandise purchase history. To the extent that an arbitrator or court of applicable jurisdiction determined that applying any changes to this FanShop Policy would render this an illusory or unenforceable contract, such changes shall be applicable on a prospective basis only, with respect to events or circumstances occurring after the date of such changes, to the extent necessary to avoid this FanShop Policy being deemed illusory or unenforceable.

If you have any questions about the information above, please contact us by email at help@fandango.com.