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Are Fandango tickets refundable?

Yes, in certain limited circumstances, you may exchange or request a refund for your entire order, less the convenience fee, through Fandango up until the posted showtime. You'll have to complete your refund and exchange before the posted showtime. For full terms and conditions, please see our Fandango Ticket Policy.

Just sign in or create your free Fandango VIP account using the same email address that was used to purchase your tickets. Please note that for some orders, you may be asked to contact our Customer Service team or your theater to complete your refund. Some transactions will not qualify for a refund.

In order to continue to provide movie fans with showtimes, exclusive content and easy-to-use tools, our tickets include a non-refundable convenience fee. A refund of your order, in most cases, returns the cost of your ticket(s) back to your original payment method, less the convenience fee. An exchange allows you to recoup both the cost of your ticket(s), as well as your convenience fee, in the form of a Fandango credit that may be used by you for a future movie ticket purchase through Fandango.

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How do I get a refund or exchange?

In certain limited circumstances, you may exchange or request a refund for your entire order, less the convenience fee, through Fandango up until the posted showtime. You'll have to complete your refund and exchange before the posted showtime. For full terms and conditions, please see our Fandango Ticket Policy.

Don't have a Fandango VIP account? No problem. You may create your new Fandango VIP account for free using the same email address you used to complete your purchase.

In certain circumstances, you may be asked to contact our Customer Service team or the theater before the refund or exchange can be completed. See our Fandango Ticket Policy for more details. Note that we can only refund or exchange your entire order and not individual tickets within the order.

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What are Fandango credits and how do I use them?

Fandango Credits are dollar value balances that are deposited and stored within your Fandango VIP account after you make an exchange. These credits never expire and can be used towards any ticket purchase on Fandango.

You can use your Fandango Credits by logging in with your Fandango VIP account during checkout. Your Fandango Credit balance will automatically be applied towards your purchase.

Have a Fandango promo code or gift card you want to use? No problem. You can still add promo codes and gift cards to your order and they will be applied before your Fandango Credit is applied.

Please note that Fandango Credits cannot be transferred between Fandango VIP accounts.

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