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How do I redeem my gift card?
You can redeem your Fandango gift card by visiting Fandango.com, Flixster.com, or the Fandango or Flixster apps, and:
  1. Select a showtime
  2. Under the payment section click or tap on ‘use gift card’ and enter your gift card code and pin (if available)
  3. If your purchase is more than the value of your gift card, you will have to pay the remaining balance with another method of payment. If your purchase is less than the value of your gift card, you can use any remaining gift card balance on your next purchase by re-entering your gift card number and PIN.
  4. Complete your purchase and enjoy the movie.
You can redeem your MovieTickets.com gift card by visiting movietickets.com, and:
  1. Select a showtime
  2. Under the payment section click or tap on ‘use gift card’ and enter your gift card code and pin (if available)
  3. If your purchase is more than the value of your gift card, you will have to pay the remaining balance with another method of payment. If your purchase is less than the value of your gift card, you can use any remaining gift card balance on your next purchase by re-entering your gift card number and PIN.
  4. Complete your purchase and enjoy the movie.

To use your gift card for FandangoNOW, visit FandangoNOW.com and:

  1. Select the movie or TV show you’d like to rent or buy.
  2. If you are not signed in, you will first be prompted to enter your email and password for your FandangoNOW account. If you don't have a FandangoNOW account, you can select "Join Fandango VIP" to create one.
  3. Once signed in, you will be taken to the checkout page.
  4. Below Order Summary, select "Use Gift Card" and enter your gift card number and PIN (if available).
  5. If your purchase is more than the value of your gift card, you can pay the remaining balance with another method of payment. If you have a credit card on file, the remaining balance will be charged to that card.
  6. If your purchase is less than the value of your gift card, you can use any remaining gift card balance on your next purchase by re-entering your gift card number and PIN. Be sure to hold on to your card so you can use any remaining balance on your next purchase.
  7. You can then complete your purchase and enjoy your movie or TV show on any supported device!

NOTE: Fandango gift cards can be used on FandangoNOW and Flixster. FandangoNOW gift cards can be used on Fandango and Flixster. MovieTickets.com gift cards can only be used MovieTickets.com.

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What if I need more than 50 gift cards?

You may be eligible for our bulk purchase program. Please email GiftCards@Fandango.com with the following information:

  • Denomination: Dollar amount you would like on each card ($15? $25? $50? Etc.)

  • Total number of cards you would like to purchase for each denomination

  • Card format: Digital (send by email) or Physical (plastic cards sent by mail)

  • Intended use for the cards

  • Date you need the cards delivered

A Fandango Gift Card team member should be in touch within 1-3 business days of your request.

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How do I find my gift card code/pin?

See the images below to determine the type of gift card you have and get additional information on locating your gift card code / PIN.

CARD NUMBER AND PIN

You can find your card number and pin above the barcode. In checkout enter your card number and enter the PIN in the provided fields. You may need to scratch off the silver surface covering the PIN on the back of the card.

CLAIM CODE ONLY

You can find the claim code above the barcode. In checkout enter the claim code and leave the PIN blank. You may need to scratch off the silver surface covering the Claim Code on the back of the card.

CARD NUMBER AND CLAIM CODE

You can find the card number and claim code above the barcode. In checkout enter the claim code only and leave the PIN blank. You may need to scratch off the silver surface covering the Claim Code on the back of the card.

DIGITAL GIFT CARD

In checkout enter the gift card code from the email. A PIN may also be provided in the email containing the gift card.

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How do I check my gift card balance?

You can check your Fandango gift card balance here.

You can check your MovieTickets.com gift card balance here.

You can check your FandangoNOW gift card balance here.

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Where is the gift card I ordered?

If you purchased a physical gift card on Fandango.com or FandangoNOW.com:

● All physical cards take 2-3 business days to process.

● If you selected shipping by USPS, gift cards will take approximately 7-10 business days to arrive after processing.

● If you selected shipping by FedEx, you can track your gift cards click here.

If you purchased a digital gift card:

● If you selected immediate delivery (default setting): your gift card will be sent by email within 60 minutes of completing your purchase.

● If you selected to schedule your delivery on a specific date: your gift card will be emailed on the date, time, and time zone you specified during checkout.

● If you have not received your gift card, please check your spam filters or junk folders; it's possible that your recipient is blocking emails from us. Please contact the recipient first to make sure they are able to accept emails from us.

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Where can I buy a gift card?

You can buy digital and physical gift cards on Fandango.com or FandangoNOW.com. Digital gift cards can be delivered by email instantly, or schedule it to be delivered on a specific date. You can choose from dozens of card designs including ones featuring the latest blockbuster movies, or add a personal touch by uploading your own photo to print on our custom card, and ship in a personalized greeting card.

You can also buy physical gift cards at most retail stores where physical gift cards are sold.

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Which theaters can I use Fandango gift cards to buy tickets?

You can use gift cards to buy tickets for any showtime available for a theater in our network of theaters, including AMC, Regal, Cinemark, Marcus and many more nationwide. To find local ticketing theaters, search by zip code. For a general list of theaters, click here

Please note: Our gift cards cannot be redeemed in person at the theater. Our gift cards can only be used to purchase tickets only on our sites.

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Are there any fees for using or buying a gift card?

There are no extra fees when you purchase one of our gift cards at retail stores, or for our digital gift cards: you only pay the face value of the card (for example: $25 for a $25 card). When buying physical cards at Fandango.com, or FandangoNOW.com, there is a standard handling fee based on the number of cards in your order. Handling fees cover the custom printing of each plastic card ordered and the personalized greeting card it ships in. Depending on the level of shipping service you select, there may be a shipping fee as well – the exact amount will be displayed for your review before the order is confirmed. When redeeming a gift card for movie tickets, the same per-ticket convenience fee will be applied to the order that would be applied regardless of whether you are using a credit card, PayPal, gift card, or other payment method to pay for the tickets. Learn more here.

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Can gift cards be used to buy tickets at the box office, concessions, or merchandise at the theater?

Our gift cards cannot be used to make purchases at a theater box office, directly from a theater or any website operated by a third-party.

Click here for a complete list of terms and conditions.

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Can I exchange my gift card for cash or get a refund?

Gift cards are non-refundable and cannot be exchanged for cash or used to purchase additional gift cards.

Click here for a complete list of terms and conditions.

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What happens to the unused portion of my gift card?

Any unused balance will remain available on your original gift card. You may use any remaining balance on subsequent purchases by re-entering the information found on your gift card.

Click here for a complete list of terms and conditions.

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Do your gift cards ever expire?

No, our gift cards never expire. If you are having issues using your gift card, please contact our Customer Service Department at https://fandango.custhelp.com/.

Click here for a complete list of terms and conditions.

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I accidentally deleted my digital gift card before I could use it. How do I request a replacement?

The gift card purchaser may resend a claim code to the original recipient electronically. The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our Customer Service Department for assistance at https://fandango.custhelp.com/.

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Can I use a theater gift certificate or movie pass to purchase tickets on Fandango, Flixster or Movietickets.com?

Some gift cards and movie passes issued by an individual theater chain can be redeemed Fandango, Flixster and MovieTickets.com, and others cannot. We may accept gift cards from the following theater chains: AMC, Regal, Cinemark, National Amusements, Cobb, Goodrich, Reading, Harkins, Marcus, Kerasotes, Pacific, Southern, and other theaters. During your purchase transaction, you will see whether or not we accept such a theater’s gift card for that transaction. Keep in mind that if there’s a problem with a theater gift card, you must contact the theater directly for assistance, since we did not issue the gift card and cannot address any issues if it doesn't work properly.

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What forms of payment do you accept?

We accept all of the following forms of payment on our websites and mobile apps:

● Visa

● MasterCard

● American Express

● Discover

● Visa or MasterCard debit cards

● PayPal and V.me

● Gift cards and promotional codes issued by Fandango itself (those with Fandango branding on the certificate or card). Please click here for additional details.

● Gift cards from the following theaters may be accepted: AMC, Regal, Cinemark, National Amusements, Cobb, Goodrich, Reading, Harkins, Marcus, Kerasotes, Pacific, Southern, and other theaters. During your purchase transaction, you will see whether or not we accept such a theater’s gift card for that transaction.

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I didn't receive my email with my gift card purchase.

Occasionally, our gift cards are intercepted by spam filters or junk folders; it's possible that your recipient is blocking emails from us. Please contact the recipient first to make sure they are able to accept emails from us. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient. To ensure a successful delivery, you may want to suggest they add gifts@grx.fandango.com to their address book.

To resend your digital gift card, track you order by clicking on this link for Fandango Gift Cards and this link FandangoNOW Gift Cards and then entering in your email address and your purchase confirmation number (which can be found in your emailed receipt or confirmation purchase page). Then select the 'Track' button. Once the gift card appears, select the 'Send' button. Enter the email address that you would like the Fandango Gift Card to be resent to and select 'Submit.' The Gift Card has now been resent.

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