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Email Confirmation

When will I get my email order confirmation?

Shortly after you complete your ticket purchase, an email confirmation will be sent to the email address that you provided during checkout, and if you’re a Fandango VIP, your ticket will also be stored in your account under purchase history.

If you can't find your confirmation email, please check your SPAM folder. You can also sign in to your Fandango VIP account to see your purchase history.

If you checked out as a guest – just sign up for a Fandango VIP account with the same email address you used during checkout, and we’ll automatically link your previous purchases to your Fandango VIP account. Sign up here!

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How do I pick up my tickets?

After you complete your purchase, you’ll see a confirmation page for methods to pick up your tickets. Depending on the theater and your device, you may print your tickets at home, pick up at the box office or kiosk with a valid credit card, or use a mobile ticket (if available). This information is also available on your confirmation email.

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Never received/deleted my confirmation email

How can I find a copy of my confirmation email?

If you received confirmation at the end of your transaction that your purchase was successful you should receive a copy of your confirmation email. Please be aware that because the confirmation email comes from a no reply email address it can often be redirected to your SPAM folder.

If you have checked your SPAM folder and you still cannot find your confirmation email you can view and print a copy directly from your Fandango VIP account.

You can also view the purchase you made as a Guest by creating a Fandango VIP account. The link below will open a new window where you can sign into or create your Fandango VIP account:

Not a Fandango VIP? Sign up here.

Once you have signed in to your Fandango VIP account, visit the 'My VIP Account' page. Your most recent purchase and a list of all your movie ticket purchases will be found in your 'Purchase History'. For details on how to get your tickets at the theater use the ‘View Order Details’ link.

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