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How do I purchase movie tickets?

You can purchase movie tickets in these simple steps:

  1. Find a theater or movie near you by using the search box at the top of our website or in the Fandango or Flixster mobile apps.
  2. Select a show time to begin checkout. Choose the number of tickets you want to purchase and pick your seat(s) (if reserved seating is available). If you chose a reserved seating showtime, you’ll see a seatmap where you can select available seats.
  3. Sign into your VIP account or checkout as a guest, and complete the information on the payment section with a valid method of payment.
  4. Review your order, complete your purchase and enjoy the show! You’ll find instructions on how to pick up your tickets on the confirmation page after purchase. We’ll also send an email confirmation to the email address provided during checkout.
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When will I get my email order confirmation?

Shortly after you complete your purchase, an email confirmation will be sent to your email address. If you can't find your confirmation email, please check your SPAM folder.

There are two other ways to find your order confirmation information:

  1. Through your VIP Account - If you have a VIP account, your ticket(s) will also be stored in your account under purchase history.
  2. Sign Up for a VIP Account - If you checked out as a guest, create a VIP account to view your purchase history. Just sign up for a VIP account with the same email address you used during checkout and we’ll automatically link your previous purchases to your new account.
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Never received/deleted my confirmation email

Shortly after you complete your purchase, an email confirmation will be sent to your email address. If you can't find your confirmation email, please check your SPAM folder.

There are two other ways to find your order confirmation information:

  1. Through your VIP Account - If you have a VIP account, your ticket(s) will also be stored in your account under purchase history.
  2. Sign Up for a VIP Account - If you checked out as a guest, create a VIP account to view your purchase history. Just sign up for a VIP account with the same email address you used during checkout and we’ll automatically link your previous purchases to your new account.
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How do I pick up my tickets?

After you complete your purchase, you’ll see a confirmation page for methods to pick up your tickets. Depending on the theater and your device, you may print your tickets at home, pick up at the box office or kiosk with a valid credit card, or use a mobile ticket (if available at your theater). This information is also available in your confirmation email.

Click here for additional information about our mobile ticket.

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Are there any discounts for children, seniors, students, military, or groups?

Generally, a child ticket is available for children between 2 and 11 years old and a senior ticket is available for adults aged 65 years old and over. However, some theaters may have additional restrictions or use different age brackets, please check with your theater for more details prior to purchasing.

To view any discounts that are being offered for your theater, click on a showtime to begin the purchase process. All available ticket categories will be displayed on the subsequent page. Look for ticket categories labeled "child", "senior", "military", "student", or similarly named categories which would indicate a specially priced ticket, if they are made available for that movie, at that theater. Please be aware that not all theaters make discounts available through our service. Many theaters offer these discounts exclusively at their box office. We suggest that you check with your theater for their discount policy, identification requirements, and availability.

Group discount policies also vary by theater and are not offered by us. Please check with your theater for group discount availability.

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What is reserved seating and how does it work?

For some theaters, please note that we're not able to leave a single open seat in between selected seats. Seat(s) adjacent to wheelchair accessible areas are reserved for companion seating. Guests not in need of such accommodations may be asked to move.

For select theaters, you can pick and reserve your specific seat when you buy your tickets. To find a Reserved Seating theater, look for the "Reserved Seating" label next to showtimes. Once you've selected your showtime and selected the number of tickets, you'll see a seatmap where you can select from the available seats.

How do I use the seatmap?

The movie screen is represented at the top of the seatmap and the first row underneath the screen is the front row. The blue squares are the available seats and gray squares are the seats that are unavailable or already reserved. The squares with a wheelchair icon indicate spaces reserved for wheelchairs, and the squares that show an icon with both a wheelchair and a person indicate seats designed for a companion to a person occupying the adjacent wheelchair space. To select your seat(s), please click on any of the blue squares. Once you've completed your purchase, you can locate your specific seat number on your confirmation page and email. For some theaters, please note that we're not able to leave a single open seat in between selected seats. These rules vary by theater. Seat(s) adjacent to wheelchair accessible areas are reserved for companion seating. Guests not in need of such accommodations may be asked to move.

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Why is a convenience fee added to the price of each ticket?

As a service to all of our users, we provide showtimes, movie listings, and theater information for theaters across a variety of online, mobile and social platforms and devices. We provide this service free of charge so that our customers always have access to the information they need to plan a trip to the movies.

However, we do not receive any portion of the ticket price, so we collect a small convenience fee per ticket so that we may continue serving our customers with all their movie going needs.

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How do I unsubscribe from marketing emails?

You can unsubscribe from receiving marketing emails in several ways: ● Via an Email Unsubscribe Link. To stop receiving marketing emails from a specific email list, please click on the ‘unsubscribe’ link at the bottom of the applicable marketing email. Please note that transactional emails do not have an ‘unsubscribe’ link at the bottom.

● Via Unsubscribe Page. You may also unsubscribe from receiving marketing emails from an email list by clicking here for Fandango and here for FandangoNOW.

● VIP Members via Account Settings. VIP Members may also opt out of receiving future Fandango marketing mailings directly through your account on our website. Log into your VIP account by clicking "Sign In" located in the upper right corner of our home page. Enter your email address and password. Once signed in, click "My VIP Account" in the upper right corner. Next, click the heading that reads "Email + Preferences", then in your list of "Email Subscriptions" uncheck the types of mail you do not wish for us to send (FanMail, Free Movie Screenings, and/or Reviewing Movies). Finally, click the "Save" button to put your changes into effect. (Please be sure to click "Save" or your settings will not actually change). Please note that this method will not allow you to unsubscribe from FandangoNOW emails.

Please Note: If you are on multiple email lists (e.g. Fandango and FandangoNOW), you will need to unsubscribe from each list individually. It may take up to 10 business days to stop receiving marketing emails after you unsubscribe. In addition, you will continue to receive transactional emails from us after unsubscribing from marketing emails. For example, we may send you a confirmation email with details of your movie ticket purchase and showtime after you purchase a movie ticket.

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How do I delete my VIP account?

If you wish to delete your account, please contact Fandango Customer Support at http://fandango.custhelp.com/app/ask

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What are credits and how do I use them?

Credits are applied to VIP accounts following an exchange and can be used towards any ticket purchase on Fandango, MovieTickets.com, or Flixster. The credits never expire.

To use them just log into your VIP account. Your credits will automatically be applied towards your purchase at checkout. You can still use a promo code or gift card during the same purchase, however, they will be applied before your Credit. Please note that Credits cannot be transferred between VIP accounts.

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Why was I charged for an unsuccessful order?

If your transaction was unsuccessful you should only be seeing a temporary authorization HOLD on your debit/credit account, not a charge.

When a transaction is attempted, your credit/debit card is tested to confirm that it is active and has credit available to accommodate the requested transaction. At this verification step, most banks normally place a temporary authorization HOLD equal to the amount of the impending charge. At the end of the business day, we submit successful transactions for payment. Each successful transaction is matched to its corresponding hold and the account is charged.

Unsuccessful transactions are not processed and submitted for payment. In these cases, the HOLD is automatically removed from the account after a designated period of time (the actual number of days is set by your bank and is not in our control).

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How do I redeem the promotional code that I received?

HERE’S HOW TO REDEEM YOUR FANDANGO PROMO CODE:

  1. Visit Fandango at fandango.com or Fandango’s mobile app

  2. Select your movie, theater, date, time, and ticket quantity

  3. At checkout, select ‘Promo Code’, enter your code and ‘Apply’

  4. If needed, pay any remaining balance and complete your purchase.

HERE’S HOW TO REDEEM YOUR MOVIETICKETS.COM PROMO CODE:

  1. Visit MovieTickets.com at movietickets.com

  2. Select your movie, theater, date, time, and ticket quantity

  3. At checkout, select ‘Promo Code’, enter your code and ‘Apply’

  4. If needed, pay any remaining balance and complete your purchase.

HERE’S HOW TO REDEEM YOUR FANDANGONOW PROMO CODE:

  1. Log in to your FandangoNOW account
  2. Find a movie to watch and select "Rent" or "Own" or find an episode or a TV show season to watch and select "Own"
  3. Enter your entire promo code into the box then select "Apply" to make sure the promo is valid and the discount has been applied. If the promo code is valid, you’ll see the price reduced
  4. Click "Buy"
  5. Select “Watch now” to enjoy your movie

NOTE: Promotional codes are one time use and any unused balance will be forfeited. Please click here for full terms and conditions.

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What is a mobile ticket?

Rather than printing at home or collecting your ticket from the box office or theater kiosk, your Mobile ticket will automatically appear in your Fandango app and is also available via mobile web within your “VIP Account’s Purchase History” section. If you purchased on a laptop or desktop computer and you do not see your ticket in your app or mobile web when logged in, you may have your ticket delivered to your mobile device via a text message. The text message will contain a link to a barcode with accompanying details for the movie you are going to see. Once you receive your Mobile Ticket, simply take your mobile device with you to the theater and have the barcode scanned right at the ticket podium. There's no need to wait in line or print anything!

How do Mobile Tickets Work?

If you purchase your ticket in the Fandango app, your mobile ticket will automatically be available for you there. If you purchased your ticket on mobile web or a computer, and as long as the theater you are buying tickets for supports Mobile Ticket, it will display as an option on the ticket confirmation page which you see upon purchase. You can also find your Mobile Ticket within your “VIP Account” section, in “Purchase History”.

If you need to send the mobile ticket from a computer to a mobile device, no problem! Simply go to your “VIP Account” section’s “Purchase History”, find the correct movie, and click on “View Order Details”. From there, you’ll see an option to “Send your tickets to a mobile device”. Follow the instructions and you’ll receive a text and will be ready to show the theater’s ticket taker.

Who can receive a Mobile Ticket?

You must have a phone that can receive text messages and has access to the internet.

How much does a Mobile Ticket cost?

Fandango does not charge an extra fee for Mobile Ticket. There may be an additional fee charged by your carrier when a Mobile Ticket is received - your carrier may collect a small data charge for downloading the ticket (maximum size 30Kb) depending on the type of data plan you have.

What happens if I don't receive my Mobile Ticket?

If you don't receive your Mobile Ticket, just request to have your Mobile Ticket resent by clicking on the "Send Mobile Ticket to my mobile device" link from your email confirmation page or from your purchase history page in your “VIP Account” section.

Where can I get Mobile Ticket?

Mobile Ticket is only offered at select theaters at this time. But more to come! Look for the MOBILE TICKET icon next to a theater name to see which ones offer it.

What do I need to bring to the theater?

Just your mobile phone to show your Mobile Ticket barcode.

How long does it take to receive my Mobile Ticket?

In most cases, just 30 seconds. There may occasionally be delays depending on the amount of traffic on your mobile network.

Does everyone in my party need to arrive together?

Yes. Your Mobile Ticket holds all of the tickets purchased in your order. All of your guests must arrive at the same time to gain entry using Mobile Ticket.

Can I forward the Mobile Ticket barcode to any of my guests not entering with me?

No, Mobile Ticket is non-transferable. Entry is granted only the first time a Mobile Ticket is scanned.

What happens if I forget my phone or my battery dies at the theater?

All you have to do is visit the theater box office or kiosk and present the credit card you used to purchase the tickets or the purchase confirmation number.

What if I lose my phone, or it’s stolen, or if I upgrade to a new device?

If you no longer have access to your Mobile Ticket, you can request to have to Mobile Ticket resent by clicking on the "Send Mobile Ticket to my mobile device" link from your email confirmation page or from your purchase history page in your “VIP Account” section.

Will my phone number be used for other purposes?

Absolutely not. Your mobile phone number will only be used to deliver your Mobile Ticket. It will not be used for any other purpose.

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How can I verify my ticket purchase and review which credit/debit card I used?

If you would like information about an order you placed, please sign in to your VIP account to verify your purchases.

To access your VIP account, click 'Sign In' in the upper right corner of Fandango's home page. Enter your email address, password and click on the ‘Sign In’ button.

Once you have signed into your VIP account, go to ""Purchase History"" to see your most recent purchase, along with a list of all of your movie ticket purchases. Under each ticket order you will see a 'View Order Details' link which will open the confirmation page.

For quicker access to your account, you can also click here. If you purchased tickets as a guest: please check your email to view your purchase confirmation. Please be aware that your confirmation email might have been redirected to your SPAM folder. You can also create a VIP account with the same email address that you used for your guest purchase, and you will be able to access your ticket purchase in the My Fandango Purchase History section. Click [here] https://www.fandango.com/account/joinnow) to create your account now.

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How can I get a barcode of my ticket to scan at the theater?

With Mobile Ticket, you can skip the line and take your phone directly to the ticket taker. Click here for additional details on our Mobile Ticket.

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Did my ticket purchase go through?

If you did not receive or can’t find your confirmation page or email, you can, sign in to your Fandango VIP account to verify your purchase.

To access your account, click 'Sign In’ in the upper right corner of the main navigation area of Fandango's home page. Enter your email address and password, and then click the 'Sign In' button.

Once you have signed into your Fandango account, go to 'My VIP Account"" and click on 'Manage my VIP Account'. Your most recent purchase and a list of all your movie ticket purchases will be shown in the 'Purchases History' section. Under each ticket order you will see a 'View Order Details' link which will open the confirmation page.

For quicker access to your account, you can also click here.

If you purchased tickets as a guest, please check your email to view your purchase confirmation. Please be aware that your confirmation email might have been redirected to your SPAM folder. You can also create a VIP account with the same email address that you used for your guest purchase, and you will be able to access your ticket purchase in the Purchase History section of your Fandango VIP Account. Click [here] https://www.fandango.com/account/joinnow) to create your account now.

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Am I required to create a MovieTickets.com account?

No. We provide a guest option that allows you to buy tickets without creating an account. However, creating an account comes with its benefits; save order history, access special offers, refund or exchange tickets with Fandango and much more.

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What happened to my MovieTickets.com account?

MovieTickets.com is now part of the Fandango family. Sign up for a Fandango VIP account which you can use when buying tickets on MovieTickets.com. Click here for additional information about our VIP program.

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Why can't I find the theater I'm looking for?

MovieTickets.com only lists theaters for which a ticket can be purchased through MovieTickets.com.

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