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How do I purchase movie tickets with Fandango?

You can purchase movie tickets on Fandango in these simple steps:

  1. Use the search box at the top of the Fandango website or in the mobile app to find a show time and theater near you. For a complete list of participating theaters, click here.

  2. Select a show time to begin checkout. Choose the number of tickets you want to purchase and pick your seat(s) (if reserved seating is available). How do you know if reserved seating is available? Look for the “Reserved Seating” icon next to showtimes to find theaters that offer it. After you select a showtime and ticket quantity, you’ll see a seatmap where you can select available seats.

  3. Login to your Fandango VIP account or checkout as a guest, and complete the information on the payment section with a valid method of payment. Not a Fandango VIP? It’s free. Sign up for an account here.

  4. Review your order, complete your purchase and enjoy the show! You’ll find instructions on how to pick up your tickets on the confirmation page after purchase, and we’ll also send an email confirmation to the email address provided during checkout.

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When will I get my email order confirmation?

Shortly after you complete your ticket purchase, an email confirmation will be sent to the email address that you provided during checkout, and if you’re a Fandango VIP, your ticket will also be stored in your account under purchase history.

If you can't find your confirmation email, please check your SPAM folder. You can also sign in to your Fandango VIP account to see your purchase history.

If you checked out as a guest – just sign up for a Fandango VIP account with the same email address you used during checkout, and we’ll automatically link your previous purchases to your Fandango VIP account. Sign up here!

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Never received/deleted my confirmation email

How can I find a copy of my confirmation email?

If you received confirmation at the end of your transaction that your purchase was successful you should receive a copy of your confirmation email. Please be aware that because the confirmation email comes from a no reply email address it can often be redirected to your SPAM folder.

If you have checked your SPAM folder and you still cannot find your confirmation email you can view and print a copy directly from your Fandango VIP account.

You can also view the purchase you made as a Guest by creating a Fandango VIP account. The link below will open a new window where you can sign into or create your Fandango VIP account:

Not a Fandango VIP? Sign up here.

Once you have signed in to your Fandango VIP account, visit the 'My VIP Account' page. Your most recent purchase and a list of all your movie ticket purchases will be found in your 'Purchase History'. For details on how to get your tickets at the theater use the ‘View Order Details’ link.

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How do I pick up my tickets?

After you complete your purchase, you’ll see a confirmation page for methods to pick up your tickets. Depending on the theater and your device, you may print your tickets at home, pick up at the box office or kiosk with a valid credit card, or use a mobile ticket (if available). This information is also available on your confirmation email.

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Are there any discounts for children, seniors, students, military, or groups?

Generally, a child ticket is available for children between 2 and 11 years old and a senior ticket is available for adults aged 65 years old and over. However, some theaters may have additional restrictions or use different age brackets, please check with your theater for more details.

To view any discounts that are being offered for your theater for purchases made via Fandango, click on a showtime to begin the purchase process. All available ticket categories will be displayed on the subsequent page. Look for ticket categories labeled "child", "senior", "military", "student", or similarly named categories which would indicate a specially priced ticket, if they are made available for that movie, at that theater.

Please be aware that not all theaters make discounts available through Fandango. Many theaters offer these discounts exclusively at their box office. We suggest that you check with your theater for their discount policy, identification requirements, and availability.

Group discount policies also vary by theater and are not offered on Fandango. Please check with your theater for group discount availability.

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What is reserved seating and how does it work?

What is Reserved Seating and how does it work?

For select theaters, you can pick and reserve your seat when you can buy your tickets in advance. To find a Reserved Seating theater, look for the "Reserved Seating" icon next to showtimes on Fandango. Once you've selected your showtime and selected the number of tickets, you'll see a seatmap where you can select from available seats.

How do I use the seatmap?

The movie screen is represented at the top of the seatmap and the first row underneath the screen is the front row. The blue squares are the available seats and gray squares are the seats that are unavailable or already reserved. The squares with a wheelchair icon indicate spaces reserved for wheelchairs. To select your seat(s), please click on any of the blue squares. Once you've completed your purchase, you can locate your specific seat number on your confirmation page and email.

For some theaters, please note that we're not able to leave a single open seat in between selected seats. Seat(s) adjacent to wheelchair accessible areas are reserved for companion seating. Guests not in need of such accommodations may be asked to move.

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Convenience fee for each ticket and cost

Why is a convenience fee added to the price of each ticket and how much is it?

As a service to all of our users, Fandango provides showtimes, movie listings, and theater information for theaters across a variety of online, mobile and social platforms and devices. We provide this service free of charge so that our customers always have access to the information they need to plan a trip to the movies.

However, Fandango does not receive any portion of the theater ticket sales revenue. Fandango collects a small convenience fee per ticket so that we may continue serving our customers with all their moviegoing needs.

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How do I unsubscribe or delete my Fandango account?

Unsubscribe. You can unsubscribe from receiving Fandango marketing emails in several ways:

  • Via Unsubscribe Link. To stop receiving Fandango marketing emails, please click on the ‘unsubscribe’ link at the bottom of the marketing email. The address from which the email is sent will be added to an unsubscribe list and you will not receive further Fandango emails at that address. Please note that Fandango transactional emails do not have an ‘unsubscribe’ link at the bottom.

  • Guest Users via Unsubscribe Page. If you are a guest user on Fandango and are unable to unsubscribe via the link provided in the Fandango marketing email, click here to visit the unsubscribe page.

  • VIP Members via Account Settings. VIP Members may also opt out of receiving future mailings directly through your account on our website. Log into your Fandango VIP account by clicking "Sign In" located in the upper right corner of our home page. Enter your email address and password. Once signed in, look at the upper right corner again and click "My VIP Account". Next, click the heading that reads "Email + Preferences", then in your list of "Email Subscriptions" uncheck the types of mail you do not wish for us to send (FanMail, Free Movie Screenings, and/or Reviewing Movies). Finally, click the "Save" button to put your changes into effect. (Please be sure to click "Save" or your settings will not actually change).

Please Note: It may take up to 10 business days to stop receiving marketing emails after you unsubscribe. In addition, you will continue to receive transactional emails from Fandango after unsubscribing from marketing emails. For example, we will send you a confirmation email with details of your movie ticket purchase and showtime after you purchase a movie ticket on Fandango.

Account Deletion. Please contact Fandango Customer Support at http://fandango.custhelp.com/app/ask if you wish to delete your Fandango account.

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What happened to my MovieTickets.com account?

MovieTickets is now part of the Fandango family. Sign up for a Fandango VIP account which you can use when buying tickets on MovieTickets.com.

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Why can't I find the theater I'm looking for?

MovieTickets.com only lists theaters for which a ticket can be purchased through MovieTickets.com.

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Am I required to create a MovieTickets.com account?

No. We provide a guest option that allows you to buy tickets without creating an account. However, creating an account comes with its benefits; save order history, access special offers, refund or exchange tickets with Fandango and much more.

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