By Eric Kohn
Though ultimately unsuccessful, it valiant reaches for a funky, wild critique of hedonistic sluggards wandering through society with no clear direction. But more than anything else, it delivers Keanu in his element.
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New York Post

By Sara Stewart
Director Mark L. Mann seems to be searching for the meaning in aimlessness, and in lowered expectations. But too often the narrative left me feeling the titular “um.”
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New York Daily News

By Joe Neumaier
“Um” winds up as empty as its mean streets are phony.
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The Hollywood Reporter

By Frank Scheck
Playing the emotionally shut-down driver for an escort service, the actor provides what little interest there is to be found in this otherwise aimless depiction of urban alienation.
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By Justin Chang
This scrappy, draggy study in soul-crushing failure and disappointment is noteworthy primarily as a showcase for its lead actor’s most quintessentially Keanu performance in years.
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Village Voice

Reeves is able to make such potentially silly material as this strangely compelling, but his hard work is ultimately a drop in an otherwise empty bucket.
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Time Out New York

At least Keanu Reeves brings a certain muddled gravitas to the role of an escort-service driver who spends his time idling with off-duty party girls.
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Los Angeles Times

By Amy Nicholson
Neither the film, nor the film within the film, hold our attention. Bummer, Keanu.
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Slant Magazine

The levels of insight provided into the characters are exactly commensurate with any conceivable viewer's interest in learning more about these nonentities.
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The New York Times

By Stephen Holden
What does it add up to? Um ... I have no idea and don’t really care. Just because the characters waste their time doesn’t mean you should waste yours watching them circle the drain.
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25 out of 100
Generally unfavorable reviews
Metascore® based on all critic reviews. Scores range from 0 to 100, with higher scores indicating more favorable reviews.