While on helicopter-flight rotation, Greene (Anthony Edwards) and Lewis (Sherry Stringfield) try to help a family of four, seriously injured in a van-and-truck accident. But upon arriving at County with the victims, the two doctors are stymied by the incompetence and obstreperous behavior of "floater" nurse Rhonda Sterling (Jill O'Hara). Elsewhere, Keaton (Glenne Headly) confronts Benton (Eriq La Salle) over his rampant egomania. ~ Hal Erickson, Rovi