First the positive report -- The theater (AMC 25 Empire; 42nd Street, NYC) was comfortable and the staff gave outstanding customer service. The opera was terrific. In fact it was the best performance of Parsifal I have ever seen.

Now some less than positive -- One of the two elevators was out of order; none of the up escalators were working. It was chaos to attempt to get to the 5th floor where Parsifal was being shown. At the end, one down escalator was working for one floor but not the next; people (quite elderly) were walking down the stairs. There was no crowd control at the bottom of the working escalators and there nearly was a calamity when people continued to attempt to get off the escalator only to find themselves bumping into those who just got off.