Purchase Policy


FANDANGO PURCHASE POLICY

Last Revised: June 16, 2009

Our goal at Fandango is to make your movie-going experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the theater. Please take a minute to read the following:

No Refunds or Exchanges

In accordance with our Terms of Use, Fandango does not offer refunds or exchanges of tickets purchased on the Fandango Web site or via our mobile site or phone (1-800-FANDANGO). In addition, tickets purchased through Fandango may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your tickets purchased through Fandango (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the movie you wish to see.

At the time of your order, Fandango will place an order for your tickets in the theater's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents Fandango and our theater partners from reselling tickets in the event that you do not attend your chosen show time.

If you cannot attend a show time for which you have purchased tickets, you may contact the appropriate theater to inquire about their policy on refunds and exchanges. We strongly recommend that you contact the theater's management prior to your show time, as they generally may not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of theater management and can only be conducted at the theater box office where the movie is playing. If a refund is available, the theater box office may only refund to you the ticket price, in which event you should contact Fandango's customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).

Picking Up Your Tickets

Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theater. Please remember to bring your Print-at-Home Bar-Coded Ticket to the theater if you used this feature on Fandango. If you can't print or don't have a printer, just take your confirmation number with you. However, if you have a Print-at-Home Bar-Coded Ticket, you MUST present it when you arrive at the theater.

Be Prepared to Present Your Credit Card and Your Picture ID

Loews Cineplex, Regal Cinemas, UA Theatres, Edwards Theatres and possibly other theaters may REQUIRE that you present the actual credit card used to purchase tickets on Fandango and the number printed on the card must match the number stored for your transaction. Also, please be prepared to present your picture I.D.

Payment Methods

Fandango accepts American Express, Discover/Novus, Diner's Club, MasterCard and Visa. We also accept debit cards. Fandango does not accept "Single-Use" card number security products.

Ticket Confirmation and Movie Rating & Review E-mails

As an integral part of your ticketing transaction with Fandango, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your tickets at the theater, as well as a subsequent invitation to rate-and-review the movie. Providing feedback via the rate-and-review e-mail is optional; if you do not wish to participate, just ignore or delete that email.

Pricing and Availability

Fandango sells tickets on behalf of our theater partners. Fandango does not set ticket prices, determine show times, or control ticket availability and inventory.

You will be responsible for paying all applicable taxes in connection with your purchase of any tickets.

If you have any questions about the information above, please Contact Us.